Between the $700 hold & this unorthodox billing system, seems designed for confusion. It showed the credits but final bill did not take off any of the credits.

The final bill was very confusing as it was a total of everything, including the room & resort I had pre-paid ahead. That is steep for 3 nights, to me anyway. Seemed to be a shortage of help $700 deposit hold put on my credit card. We could never get waited on at the asian one though. Why take down our shade early?!! It is already way too early to close the pool, then to take shade away early? Very annoying. The pool people took down the shade umbrellas starting at 5:30, finished by 5:40. No outdoor areas open except pool which you could not use seating there except hours of 9am-6pm on the M-T-W we were there. Decent Internet included & parking included. Not sure why that should cost more when the room easily sleeps four. Charged $30 resort fee, & $30 extra for a 3rd person in our room. These supposed included things were NOT communicated to us at check-in & website did not disclose either. No housecleaning service, no coffeemaker or bottled water or plastic drinking cups in room. Thank you for your patience as we navigate through these unprecedented times, and again, thank you for your feedback!Įmployees most all friendly. We understand that we are in a very fluid situation and are consistently looking for ways to improve our protocols and processes. Lastly, we do also offer non-smoking gaming on the East end of our casino. Eating, drinking and smoking are now limited to designated areas away from main walkways. Additionally, Table Games is now non-smoking and we have recently revoked the ability to smoke, eat or drink while walking. This will include, but is not limited to, walking the property and reminding guests and Team Members to properly wear face coverings, social distance, handing out hand sanitizer, alcohol wipes and actively disinfecting slot machines. We have recognized the issues regarding face coverings and have since implemented a Sycuan Safety Agent team that will be enforcing our health & sanitation protocols moving forward. Thank you for taking the time to leave us feedback.

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